Frequently Asked Questions
Everything you need to know about shopping with PLOTTER USA.
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping within the United States typically takes 3-5 business days, while international shipping times vary by destination.
What is your return and exchange policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return or exchange request.
Do you offer international shipping?
Yes, PLOTTER USA ships to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all PLOTTER USA products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our customer service team with your order number.